Thursday, April 16, 2009

Customer Service?!

If somebody put a gun to your head and demanded that you describe the Author's Life in two words, chances are your response would be "Effective Communication."

That's why it's so frustrating to deal with "Customer Service."

I belong to online writers' loops for different genres and rely on the ability to check messages more frequently than the daily digests pop up in my e-mailbox so that I can take advantage of editors' last minute calls for stories, etc.

All of a sudden, NONE of my groups recognized me as a member. I couldn't even log into my Ya'hell account to see what was wrong.

I sent a professional e-mail clearly stating the problem and waited for assistance.

Days went by with no response. Finally, I got an e-mail indicating they would be ever so happy to help if I answered the secret security question ... which turned up as a blank space in the e-mail.

I responded that I would be ever so happy to answer the secret security question IF they would be kind enough to provide it. The response contained a line of gibberish that didn't even resemble a question!

Taking matters into my own hands, I did what any hacker would and patiently tried everything I could think of to access my account until I finally succeeded.

That should have been the end of the story, BUT I got an e-mail from Customer Service indicating they would be happy to assist me with my need to change my password. I replied that the password wasn't the problem (and never had been.)

Of course, the next e-mail I received informed me that my password had been changed!

Maybe effective communication isn't an integral part of this author's life after all.

May the Muse be kind!!

Susanne Rose
Lucki In Love," a Wild Rose Press Champagne Rosette
"The Christmas Promise," a Wild Rose Press Champagne Rosette
Keep the spirit of the holidays going strong and take advantage of this bonus offer: Just send an e-mail to the author: with “The Christmas Promise” in the Subject Line. You’ll have to read the story first so you can identify the secret recipe when you send your e-mail. Santa will send you a copy of the secret recipe. "Forever Love," a Wild Rose Press Champagne Rosette

"Adjusting Entries," coming soon in:

1 comment:

Unknown said...

“I guess when your heart gets broken you sort of start to see cracks in everything. I'm convinced that tragedy wants to harden us and our mission is never to let it.”


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